TUMO Studios works with ONEX to provide safe and secure tracked international shipping all over the world, directly to our customers. 

Since our products are handcrafted and unique, we require 7-10 days for production from the time your order is placed if we do not have it in stock.

All ‘in-stock’ orders received before 7 PM (Yerevan time GMT+4) will be shipped the next working day, subject to successful online payment.

Tracking your order status

You’ll receive order updates via email each time your order changes status, and finally a tracking number once your order has shipped.  

Tracked delivery times:

Within Yerevan:  1 working day

Within Armenia: 2 working days

Mainland Europe:  10-15 working days

United States & Canada:  10-15 working days

Russia: 5-7 working days

Rest of the world:  15 – 20 working days

Packages are shipped with ‘no signature required’. If you would prefer a signed for option, please contact us. Please note that we cannot take responsibility for delays caused by your local customs clearance procedures.

If you need an express shipping option, please contact us and we’ll do our best to help you.

Shipping terms

We do our best to ensure that orders arrive safely and always package our goods to ensure they are not damaged, however we cannot accept responsibility for damage caused to goods during transit.

Please note that because TUMO Studios does not ship orders directly, ONEX international will handle all the paperwork on your behalf related to customs clearance before the product leaves Armenia. The shipping will be sold to you in Armenia, and shipped in your name via ONEX.  You are responsible for any customs charges once the package reaches your country. You can find out more at www.onex.am

Payments

According to the provisions of Armenian law, you will be billed for all transactions in Armenian dram (AMD) at the current rate provided by your card issuer. Any prices shown in other currencies are indicative only and shown for reference. Please contact your bank for an exact conversion based on the card issuer rates.

We accept all major credit and debit cards. Our payments are handled safely by Ameriabank, a Yerevan based bank with branches in Armenia, the United Kingdom and the United States.

Returns

We are pleased to accept timely returns of new and unused products within 7 days from the date you received your order. Any product returned within 30 days are subject to exchange or credit. Any product returned outside of the 30-day period is at the discretion of TUMO Studios and may not be accepted for exchange or credit. All sales items are final sale and may not be exchanged or returned.
Your product must be returned in the original packaging, including any boxes and other signature packaging materials. Shipping charges are not refundable. To begin your return process, contact studios@tumo.org. Include proof of purchase, a picture of the item and your contact information. Once the return is approved we will provide you with the return shipping information. Returns can be refunded as TUMO Studios credit or to the original method of payment. Please allow 7–10 days for the refund to post to your account. Any return items that are damaged, do not include the packaging materials, soiled or altered, may not be accepted and will be returned to you. Refunds or credits will not be processed until the items are returned and inspected by TUMO Studios. When returning your item we suggest to use a trackable service, otherwise we cannot guarantee that we will receive your return.